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Returns

Last Updated: September 2026

At JP11 ELITE Performance Nutrition, we want you to feel confident when you shop with us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases.

If you are not satisfied with your JP11 ELITE purchase, you may contact us within 30 days of delivery to request a return or refund.

2. Return Eligibility

To be eligible for a return:

  • The request must be submitted within 30 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or your order number may be required.

For health and safety reasons, opened or used nutritional supplements may not be eligible for return unless the product is defective, damaged, or incorrect.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging when applicable

We will review the issue and, when appropriate, arrange a replacement or refund.

4. Refunds

Once your return is received and reviewed, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

5. Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the return is due to a defective, damaged, or incorrect product, JP11 ELITE may provide an appropriate resolution, including replacement or refund.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used supplements

  • Products that have been damaged after delivery due to improper handling or storage

  • Items returned after the 30-day return period

  • Products without sufficient proof of purchase

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, our standard return policy applies.

8. Exchanges

If you received a defective, damaged, or incorrect product, please contact our customer support team. Depending on the situation, we may offer a replacement instead of a refund.

9. Contact Us

For questions regarding returns, refunds, damaged orders, or exchanges, please contact JP11 ELITE Customer Support.

JP11 ELITE Performance Nutrition
Email: jolidas11@yahoo.com

Please include your order number in your message so we can assist you as quickly as possible.